Refund Policy
At Descending, we are committed to providing our customers with the highest quality products and exceptional service. We understand that there may be situations where you may need to return a product, and we have established the following refund policy to address those instances.
1. Orders Are Final:
All orders placed through our website are considered final and cannot be canceled or returned unless they meet specific criteria outlined below.
2. Returns for Specific Reasons or Product Damage:
We only accept returns for specific reasons or in cases where the product has been damaged during shipping or is defective.
Specific reasons for returns include but are not limited to:
-Incorrect item received
-Product quality issues
-Missing items from your order
-Items that do not match the description on our website
3. Refund Eligibility:
If you believe your order is eligible for a return based on the criteria mentioned above, please contact our customer service team within 1 day of receiving your item. To be eligible for a refund, you must provide an adequate and necessary reason for returning the product. We may request photographic evidence or additional information to assess the issue.
4. Return Process:
To initiate a return, please contact our customer service team at [Customer Service Email Address] or [Customer Service Phone Number].
Our customer service team will guide you through the return process, provide you with a return authorization if applicable, and address any questions or concerns you may have.
5. Refund Process:
Once your return is approved and received by us, we will inspect the returned item.
If the return is accepted and the item is in its original condition, we will process the refund.
Refunds will be issued using the same payment method used for the original purchase.
6. Non-Returnable Items:
Some items may not be eligible for return, such as items that have been used, damaged due to misuse, or products with a tampered or removed seal.
7. Shipping Costs:
Shipping costs are non-refundable unless the return is a result of our error.